Service Cloud

See how Service Cloud helps you deliver fast, personalized customer service that drives growth and improves customer satisfaction.

  • Agent Workspace

  • Case Management

  • Knowledge Management

  • Service Process Automation

  • Omni-Channel Routing

  • Service Analytics

  • Call Center Management and CTI Integration

  • Asset and Order Management

Laptop screen displaying a Salesforce Lightning Service Console dashboard with contact, case, and product information, as well as recent activity and knowledge articles.